IT Support & Cybersecurity Basics
Resolve common endpoint issues while applying safe support and security practices.
Free to start
Create an account to save your progress and take the assessment. Study at your own pace.
Start this courseCreate a free accountAlready enrolled? Sign in
What you'll learn
- Use a structured support and documentation workflow
- Diagnose common endpoint and peripheral problems
- Apply core account, update, backup and phishing protections
- Recognize incidents and escalate without destroying evidence
Course lessons
4 lessons · 3 hours total · hands-on exercise in every lesson
- 1
The professional support workflow
Move from symptoms to verified resolution with clear communication and records.
40 min
- 2
Endpoints, operating systems and peripherals
Isolate hardware, software, account and connection problems on common devices.
45 min
- 3
Accounts, updates, backups and phishing
Apply the controls that prevent many common small-business security incidents.
50 min
- 4
Incident recognition and escalation
Contain suspicious activity, preserve evidence and escalate with useful information.
45 min
Final assessment
Check your understanding
Answer five questions drawn from the lessons. A score of 80% or higher passes the assessment and completes the course. You can review feedback and retake it as many times as you need.
Ready to start learning?
Create a free account to save your progress, or sign in and pick up where you left off.